FAQ
What is the return policy?
You can return eligible items within 30 days of delivery, provided they are new, unused, unworn, unwashed, with all original tags attached and in their original packaging. For full details, please see our Returns & Refunds Policy.
Do I have to pay to return an item?
For change-of-mind returns, including choosing the wrong size or simply changing your mind, return shipping is the customer's responsibility. If your item is confirmed to be faulty, damaged, or incorrect, Velmario will cover the return shipping cost.
Is there a restocking fee?
No, we do not charge a restocking fee on eligible returns.
Where is the return address?
We will provide the appropriate return address after your return request has been reviewed and approved. Please wait for our return instructions before sending anything back.
What is the shipping policy?
We currently ship within the United States only. Your estimated delivery time is made up of two parts:
- Order processing time: 1–3 business days
- Shipping (transit) time: 5–9 business days
- Total estimated delivery: 6–12 business days from the date you order
See our Shipping Policy for full details.
How much does shipping cost?
We currently offer free standard shipping on orders within the United States.
When and how will I receive my refund?
Once we receive and inspect your return, approved refunds are processed within 5 business days and issued to your original payment method. Your bank or card provider may require additional time to post the funds to your account.
What if I receive a faulty or damaged item?
We are sorry if that happens. Please contact us at support@velmario.com within 48 hours of delivery with your order number and clear photos of the issue. Once the issue is confirmed, we will work with you on an appropriate resolution, such as a replacement or full refund, and cover the return shipping cost.
Are your products covered by a warranty?
Our products are covered by the terms of our Returns & Refunds Policy. If an item arrives faulty, damaged, or incorrect, please contact our support team so we can review the issue and assist you.
Can I cancel my order after placing it?
If you need to cancel your order, contact us as soon as possible. If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it. Once it has been shipped, you may request a return after delivery in accordance with our Returns & Refunds Policy.
How do I exchange an item?
If you would like to exchange an eligible item, please contact us with your order number and the item you would like to exchange. Exchanges are subject to availability and the same 30-day return window and condition requirements apply.
How can I track my order?
Once your order has been shipped, we will send tracking information to the email address provided at checkout. Please allow some time for tracking information to become active after shipment.
Do you ship internationally?
Not at the moment. We currently ship within the United States only. We may add additional countries in the future.
Where is Velmario located?
Velmario is an online fashion store and a trading name of Supvitals LLC, based in St. Petersburg, Florida. We currently ship within the United States.
Do you have a physical store I can visit?
Velmario is an online-only store. This allows us to focus on providing a convenient shopping experience and a curated range of fashion products online.
How can I contact customer support?
You can reach our team by email at support@velmario.com or through our Contact page. We aim to reply within 24 hours.
Velmario is a trading name of Supvitals LLC.
Email: support@velmario.com
Phone: +1 (443) 523-7511
Address: 7901 4TH ST N NUM 21297, ST PETERSBURG, FL 33702, United States
Operating Hours (Monday to Friday): 10:00 AM – 5:00 PM (Eastern Time)