Terms of Service

Last updated: 2 September 2026

This Terms of Service document sets out the conditions under which Velmario, a trading name of Supvitals LLC ("we," "us," or "our"), provides access to its website and services.

Overview

This website is operated by Velmario. By visiting our website at velmario.com and/or purchasing from us, you agree to these Terms of Service and any additional terms and policies referenced on this website, including our Shipping Policy, Returns and Refunds Policy, and Privacy Policy.

These Terms apply to all visitors and users of the website, including customers, browsers, and anyone who contributes content. Please read these Terms carefully before using our website or placing an order.

If you do not agree with these Terms, you should not access or use our website or Services.

1. Online Store Terms

By using our website, you confirm that you are at least 18 years old or have reached the age of majority in your state or jurisdiction. If you are under the applicable age of majority, you may only use our website with the involvement and consent of a parent or legal guardian.

You agree not to use our products or Services for any unlawful or unauthorized purpose or to violate any applicable laws or regulations.

Any violation of these Terms may result in the termination of your access to our website or Services.

2. General Conditions

We reserve the right to refuse service or cancel an order for any lawful reason.

You understand that information or content submitted through our website, excluding payment card information, may be transferred across different networks and may be transmitted in an encrypted or unencrypted form where technically necessary for the operation of our Services.

Payment information is handled through secure payment providers and is processed using appropriate security measures.

3. Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that the information presented on our website is accurate and up to date.

However, we do not guarantee that all information on the website will always be complete, accurate, or current. Information is provided for general purposes and may occasionally contain errors or omissions.

We reserve the right to correct errors and update information at any time without prior notice.

4. Prices and Changes to Our Service

All prices displayed on our website are shown in US dollars unless otherwise stated.

Prices, product availability, promotions, and other details may change at any time without prior notice.

We reserve the right to modify, suspend, or discontinue any part of our website or Services at any time.

5. Products

We make reasonable efforts to display our products, including their colors, images, sizes, and descriptions, as accurately as possible.

However, the appearance of colors may vary depending on your device or screen settings, and we cannot guarantee that the color you see on your screen will exactly match the physical product.

Product availability may change without notice. Some products may only be available in limited quantities.

Returns, refunds, and exchanges are handled according to our Returns and Refunds Policy.

6. Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, payment issues, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.

If we are unable to fulfill your order after payment has been received, we will cancel the affected order and issue a full refund for the amount paid for the unavailable items.

7. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

This includes your name, billing information, shipping address, email address, phone number, and payment information where applicable.

We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by you.

We reserve the right to refuse or cancel orders where necessary for legitimate business or security reasons.

8. Intellectual Property

All content available on our website, including our name, logo, text, graphics, product images, photographs, page layouts, website design, and other materials, is owned by or licensed to Velmario or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, republish, distribute, sell, or commercially exploit any part of our website or its content without our prior written permission.

9. Third Party Tools

We may provide access to certain third party tools or services that we do not own or control.

These tools may be provided on an "as available" basis. Your use of any third party tool is subject to the applicable terms and conditions of that third party provider.

We are not responsible for the availability, functionality, or performance of third party tools that we do not control.

10. Third Party Links

Our website may contain links to websites or services operated by third parties.

These websites are not controlled or operated by us. We are not responsible for the content, policies, security, availability, or practices of third party websites.

If you choose to access a third party website, you do so at your own risk and should review its applicable terms and privacy policies.

11. User Comments and Submissions

If you send us feedback, comments, suggestions, reviews, ideas, or other submissions, you agree that we may use such information for legitimate business purposes without being required to compensate you.

You must not submit content that is unlawful, defamatory, abusive, threatening, misleading, obscene, or that violates the rights of another person or business.

We reserve the right to remove content that violates these Terms or applicable law.

12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

13. Errors, Inaccuracies and Omissions

From time to time, information on our website may contain errors or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details.

We reserve the right to correct errors, update information, change product details, or cancel an order where information was materially inaccurate.

If an order is cancelled because of an error, any payment received for the cancelled order will be refunded.

14. Prohibited Uses

You may not use our website or Services:

1. For any unlawful purpose
2. To violate applicable laws or regulations
3. To infringe upon the rights of another person or business
4. To distribute malware, viruses, or other harmful code
5. To interfere with the security or operation of our website
6. To attempt unauthorized access to our systems or accounts
7. To collect or misuse personal information belonging to other users
8. To engage in fraudulent or deceptive activity

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

15. Disclaimer of Warranties and Limitation of Liability

We make reasonable efforts to keep our website available and functioning properly, but we do not guarantee that the website or Services will always be uninterrupted, secure, timely, or error free.

To the fullest extent permitted by applicable law, Velmario and Supvitals LLC will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website, Services, or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify and hold harmless Velmario and Supvitals LLC, including their officers, employees, contractors, and service providers, from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms, your misuse of our website or Services, or your violation of applicable law or the rights of another person.

17. Force Majeure

We are not responsible for delays or failures to perform our obligations when such delays or failures result from circumstances beyond our reasonable control.

This may include severe weather, natural disasters, transportation disruptions, carrier delays, supplier disruptions, labor disputes, government actions, technical failures, or other events outside our reasonable control.

If such an event affects your order, we will make reasonable efforts to keep you informed and minimize any resulting delay.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

19. Termination

These Terms remain effective unless terminated by you or us.

We may restrict or terminate your access to our website or Services if we reasonably believe that you have violated these Terms or applicable law.

Any provisions that by their nature should continue after termination will remain in effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns and Refunds Policy, and any other policies referenced on our website, constitute the entire agreement between you and us regarding your use of our website and Services.

21. Governing Law

These Terms are governed by the applicable laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of our website will be handled in accordance with applicable law and the jurisdiction of the appropriate courts.

22. Changes to These Terms

You can review the most current version of these Terms at any time on this page.

We reserve the right to update or modify these Terms when necessary. Any changes will become effective when the updated Terms are posted on our website, unless otherwise stated.

Your continued use of our website after changes are posted means that you accept the updated Terms.

23. Consumer Rights

Nothing in these Terms is intended to remove, restrict, or limit any consumer rights that cannot legally be excluded under applicable federal or state law.

If applicable law provides you with rights or protections that differ from these Terms, those legal rights will continue to apply.

24. Contact Information

If you have questions about these Terms of Service, you can contact us using the information below.

Velmario is a trading name of Supvitals LLC.

Store name: Velmario
Company name: Supvitals LLC
Email: support@velmario.com
Phone: +1 (443) 523-7511
Address: 7901 4TH ST N NUM 21297, ST PETERSBURG, FL 33702

Customer Support Hours

Monday to Friday
10:00 AM to 5:00 PM Eastern Time

We aim to respond to customer inquiries within 24 hours.