Refund policy
We want you to be happy with your Velmario purchase. If something isn't right, this policy explains how returns, refunds, and exchanges work. We have kept the process as straightforward as possible so you know what to expect.
Key Information
| Return Window | 30 days from the date of delivery |
| Item Condition | New, unused, unworn, unwashed, with original tags and packaging |
| Return Shipping | Paid by the customer for change-of-mind returns |
| Restocking Fee | None |
| Refund Method | Original payment method |
| Refund Processing | Within 5 business days after the returned item has been received and inspected |
| Faulty, Damaged or Incorrect Items | Return shipping covered by Velmario |
| Exchanges | Available for eligible items within the return window |
Our 30-Day Return Window
You may request a return within 30 days of receiving your order. The 30-day period begins on the date your order is delivered.
Return requests submitted after the 30-day period may not be accepted, so please contact us as soon as possible if you need to return an item.
Return Conditions
To be eligible for a return, items must be returned in their original condition and meet the following requirements:
- New, unused, unworn, and unwashed
- Free from stains, makeup, perfume, deodorant, or other signs of use
- All original tags must remain attached
- Returned in the original packaging where applicable
- Accompanied by the original order information or proof of purchase
Items that show signs of wear, washing, alteration, or damage that was not present when received may not qualify for a refund. Returned items are inspected before a refund is approved.
How to Start a Return
- Contact us: Email support@velmario.com with your order number, the item you would like to return, and the reason for the return.
- Wait for approval: Our support team will review your request and provide the return instructions and return address.
- Send your return: Once your return has been approved, send the item using a reliable and trackable shipping service.
Return Shipping Costs
For change-of-mind returns, including situations such as ordering the wrong size, changing your mind, or no longer wanting the item, the customer is responsible for the return shipping cost.
If an item is confirmed to be faulty, damaged, or incorrect, Velmario will cover the reasonable return shipping cost.
We recommend using a tracked shipping service for all returns. Velmario cannot be responsible for a return package that is lost in transit before it reaches us.
Refunds
Once your returned item has been received, we will inspect it to confirm that it meets the return requirements.
If your return is approved, your refund will be processed within 5 business days and issued to the original payment method used at checkout.
After we process your refund, your bank or payment provider may require additional time to post the funds to your account. The time required can vary depending on your payment provider.
Original shipping charges, where applicable, are non-refundable.
Exchanges
We offer exchanges for eligible items within the 30-day return window, subject to availability.
If you would like to exchange an item, please contact us at support@velmario.com with your order number and the item you would like to exchange.
The replacement item must meet the same return conditions described in this policy. If the requested replacement is unavailable, we will discuss the available options with you.
Damaged, Defective, or Incorrect Items
We carefully check orders before they are shipped, but occasionally an item may arrive damaged, defective, or different from what was ordered.
If this happens, please contact us at support@velmario.com within 48 hours of delivery. Include your order number and clear photographs showing the issue and, where relevant, the packaging.
Once we review and confirm the issue, we will work with you on an appropriate resolution, which may include a replacement or a full refund. For confirmed faulty, damaged, or incorrect items, Velmario will cover the return shipping cost.
Item Not As Described
We make reasonable efforts to display our products accurately through product photographs, descriptions, and measurements.
- Colour and appearance: Minor differences in colour or appearance may occur due to lighting, screen settings, or the device used to view the product.
- Measurements: Small measurement variations may occur during apparel production. Please review the size chart and product measurements before ordering.
- Fit and styling: The way an item fits can vary depending on individual body shape, height, and proportions and does not by itself mean an item is defective or incorrectly described.
If you believe an item is materially different from what was advertised, please contact us with your order number, photographs, and details of the issue. We will review the matter and, where the item is confirmed to be significantly inconsistent with its listing, assist you with the appropriate return or refund.
Non-Returnable Items
Most products may be returned provided they meet the conditions outlined above. Items that have been worn, washed, altered, damaged through use, or returned outside the applicable return period may not be eligible for a refund.
Any product-specific return restrictions will be clearly stated on the relevant product page before purchase.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@velmario.com.
If your order has not yet been processed or shipped, we will make reasonable efforts to accommodate your cancellation request.
Once an order has been shipped, it can no longer be cancelled. You may still request a return after delivery in accordance with this Returns & Refund Policy.
Return Address
Returns must only be sent to the return address provided by our support team after your return request has been reviewed and approved.
Please do not send returns to our business address unless our support team specifically instructs you to do so.
Questions About Returns or Refunds?
If you have any questions about this policy, your return, or your refund, please contact our customer support team. We aim to reply to all messages within 24 hours.
Contact Information
If you have questions about anything, you can contact us using the information below.
Velmario is a trading name of Supvitals LLC.
Store name: Velmario
Company name: Supvitals LLC
Email: support@velmario.com
Phone: +1 (443) 523-7511
Address: 7901 4TH ST N NUM 21297, ST PETERSBURG, FL 33702
Customer Support Hours
Monday to Friday
10:00 AM to 5:00 PM Eastern Time
We aim to respond to customer inquiries within 24 hours.