Privacy policy

Privacy Policy

Last updated: 2 September 2026

This Privacy Policy describes how Velmario, a trading name of Supvitals LLC ("we," "us," or "our"), collects, uses, and discloses your personal information when you visit Velmario.com, make a purchase from us, or otherwise communicate with us through our Services.

We respect your privacy and are committed to handling your personal information responsibly. Please read this Privacy Policy carefully to understand how we collect, use, and protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

What Personal Information We Collect

To provide and improve our Services, we may collect personal information from different sources, including information you provide directly to us, information collected automatically when you use our website, and information provided by service providers or other third parties.

Information You Provide Directly

Depending on how you interact with our website, we may collect:

  • Contact information such as your name, email address, phone number, billing address, and shipping address.
  • Order information such as the products you purchase, order number, shipping details, and payment confirmation.
  • Account information such as your email address, password, and other information associated with your account if you create one.
  • Customer service information, including information you provide when you contact us about an order, product, return, refund, or other inquiry.
  • Information you voluntarily provide through forms, reviews, surveys, or other interactions with our website.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels, web beacons, log files, and similar technologies.

This information may include your IP address, browser type, device type, operating system, approximate location, referring website, pages viewed, links clicked, time spent on our website, and other information about how you interact with our website.

We use this information to operate our website, understand how visitors use our Services, improve our website, maintain security, and support advertising and analytics where applicable.

Information We Receive From Third Parties

We may receive information from third parties that help us operate our business and provide our Services. These may include our e-commerce platform, payment processors, shipping and fulfillment providers, analytics providers, advertising platforms, and other service providers.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • To process, confirm, fulfill, and deliver your orders.
  • To communicate with you about your orders, purchases, deliveries, returns, refunds, and other transactions.
  • To provide customer service and respond to your questions or requests.
  • To create and manage customer accounts where applicable.
  • To operate, maintain, and improve our website and Services.
  • To understand how customers interact with our website and products.
  • To send promotional or marketing communications where permitted by applicable law and, where required, with your consent.
  • To provide relevant advertising and measure the effectiveness of our advertising campaigns.
  • To detect, investigate, and prevent fraud, unauthorized transactions, abuse, and other security issues.
  • To protect the rights, property, and safety of our business, customers, and others.
  • To comply with applicable laws, regulations, legal processes, and lawful requests from authorities.
  • To establish, exercise, or defend legal claims where necessary.

How We Use Cookies

We use cookies and similar technologies to help operate our website, remember your preferences, understand website traffic, provide analytics, and support advertising activities.

Cookies may be placed by us or by third party service providers that operate on our behalf.

You can control or disable cookies through your browser settings. You may also be able to manage certain cookie or advertising preferences through tools provided on our website or by third party platforms.

Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.

How We Share Personal Information

We may share personal information with trusted service providers and other parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Our e-commerce platform and website service providers.
  • Payment processors and payment service providers.
  • Shipping carriers, fulfillment providers, and logistics partners.
  • Technology, hosting, security, and customer support providers.
  • Analytics and measurement providers.
  • Advertising and marketing partners where permitted by applicable law.
  • Professional advisors such as accountants, legal advisors, and other consultants where necessary.
  • Government authorities, regulators, law enforcement, or other parties when required by law or legal process.
  • A buyer, successor, or other relevant party if our business is involved in a merger, acquisition, sale, restructuring, financing, or similar transaction.

We do not sell your personal information for money.

Payments

Payments made through our website are processed by third party payment providers.

We do not store your full payment card number on our own systems. Payment information is processed by the applicable payment provider in accordance with its own privacy policy and security practices.

We may receive limited payment-related information, such as payment status, transaction confirmation, and other information necessary to process and manage your order.

Shipping and Fulfillment

To fulfill and deliver your orders, we may share information such as your name, shipping address, phone number, email address, order details, and other necessary information with shipping carriers, fulfillment providers, suppliers, and logistics partners.

These parties use the information provided to them as necessary to process, fulfill, ship, and deliver your order and provide related services.

Third Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

These third party services are not controlled by us, and their privacy practices may differ from ours. We are not responsible for the privacy practices, content, or security of third party websites or services.

We encourage you to review the privacy policies of any third party website or service before providing personal information.

Advertising and Analytics

We may use third party analytics and advertising services to understand how visitors use our website, measure advertising performance, and provide relevant advertisements.

These services may use cookies, pixels, identifiers, or similar technologies to collect information about your interactions with our website and other websites or online services.

Depending on your location and applicable law, you may have choices regarding certain advertising and tracking technologies.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided us with personal information, please contact us using the information provided below. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, complete transactions, maintain business and financial records, comply with applicable legal and regulatory obligations, resolve disputes, enforce our agreements, prevent fraud, and protect our legitimate business interests.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our applicable practices and legal obligations.

Your Privacy Rights

Depending on where you live and applicable state or federal law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information, subject to applicable legal exceptions.
  • The right to request information about how your personal information is collected and used.
  • The right to obtain a copy of certain personal information in a portable format where required by applicable law.
  • The right to opt out of certain types of marketing communications.
  • The right to withdraw consent where processing is based on your consent.
  • Other rights that may apply under the laws of your state or jurisdiction.

To submit a privacy request, please contact us using the information below.

We may need to verify your identity before completing certain requests. This is done to help protect your personal information and prevent unauthorized requests.

If you receive marketing emails from us, you can also unsubscribe by using the unsubscribe link included in the applicable email.

State Privacy Rights

Certain U.S. states provide residents with additional privacy rights. Depending on your state of residence and the law applicable to you, you may have additional rights regarding your personal information, including rights relating to access, correction, deletion, portability, and certain uses or disclosures of personal information.

We will handle valid privacy requests in accordance with applicable law.

If you believe you have a privacy right that applies to you and would like to exercise it, please contact us at support@velmario.com.

International Data Transfers

Our business and service providers may operate in different locations. As a result, your personal information may be processed, stored, or accessed in the United States or other countries where our service providers operate.

Where personal information is transferred or processed outside your state or country of residence, we take reasonable steps to handle that information in accordance with applicable privacy and data protection requirements.

Do Not Track

Some web browsers provide a "Do Not Track" setting that can send a signal to websites regarding tracking preferences.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

Changes to Your Personal Information

If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us and request that the information be corrected or updated, subject to applicable law.

Contact Information

If you have any questions about this Privacy Policy, how we handle personal information, or wish to submit a privacy request, please contact us using the information below.

Velmario is a trading name of Supvitals LLC.

Store name: Velmario
Company name: Supvitals LLC
Email: support@velmario.com
Phone: +1 (443) 523-7511
Address: 7901 4TH ST N NUM 21297, ST PETERSBURG, FL 33702

Customer Support Hours

Monday to Friday
10:00 AM to 5:00 PM Eastern Time

We aim to respond to customer inquiries within 24 hours.